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impossible to export videos

Feature Request

i’ve spent 3 credit to export one video, but when i want to download it, i get the following error message. whats the problem?

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>E3P9RV1M5QEGSPH8</RequestId>

<HostId>xJG3g6gLNgOLMg6WFonNWM2/MqwHJwHxoCMeMIo7BocqHZEkSpfVh62Fu8AsTyMDbvMh02g8zj9aRfomX2v9WZ+0ggkQYfWQ</HostId>

</Error>

Posted by TMT ·
Status: Completed2 comments

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Comments2

  • Tobias Cichon

    Team•

    Mar 4

    Hi, thanks for reaching out. Could you please send an email to hello@avomap.com and let me know which email address is associated with your AvoMap account? That way, I can look into what went wrong.
    Thanks!

    • TMT

      •

      Mar 5

      email sent thanks