I did a whole series of 5 video renderings. When I checked the finalized mp4s later, I had to find out that the first video rendering (title was something like “StGallen-Bodman“) was not 2 min long but only 1 min 36s. Somehow the video rendering process did not get to the end of the mapped out journey. Maybe you can check out in the backend, why this one of the 5 videos was not rendered to the end and restore the used credits, so I can try again? Thanks, Ro P.S. Longer renderings (till 5min) would also be appreciated.
Tobias Cichon
Team•
Oct 29, 2025
Hi! Can you please elaborate on this a bit further? Is this a bug because it should have continued or are you requesting longer videos? Looking forward to your response!
RoFa
•
Oct 27, 2025
The same here. The 2min render did not go thru till the end and stopped at about 80% of the way to the final destination! Could you please fix this bug asap. The 6 credits were payed without a usable result… :-(
Tobias Cichon
Team•
Oct 29, 2025
Hi there! That’s of course a major bug that can’t be left like this. Can you please reach out at hello@avomap.com and let me know what E-Mail Address you’ve used for your account? I will try to fix this asap and, of course, reimburse the credits.
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RoFa
Oct 29, 2025
Hi Tobias
I did a whole series of 5 video renderings. When I checked the finalized mp4s later, I had to find out that the first video rendering (title was something like “StGallen-Bodman“) was not 2 min long but only 1 min 36s. Somehow the video rendering process did not get to the end of the mapped out journey. Maybe you can check out in the backend, why this one of the 5 videos was not rendered to the end and restore the used credits, so I can try again? Thanks, Ro P.S. Longer renderings (till 5min) would also be appreciated.
Tobias Cichon
Oct 29, 2025
Hi! Can you please elaborate on this a bit further? Is this a bug because it should have continued or are you requesting longer videos? Looking forward to your response!
RoFa
Oct 27, 2025
The same here. The 2min render did not go thru till the end and stopped at about 80% of the way to the final destination! Could you please fix this bug asap. The 6 credits were payed without a usable result… :-(
Tobias Cichon
Oct 29, 2025
Hi there! That’s of course a major bug that can’t be left like this. Can you please reach out at hello@avomap.com and let me know what E-Mail Address you’ve used for your account? I will try to fix this asap and, of course, reimburse the credits.