Export Issue
Hello! New to the app and loving it so far, except I’m running into issues with exports. “All Changes Saved” icon is displaying but when I export, the download doesn’t account for my changes. Examples of changes not saving on export/download:
1. Changed from km to miles however download still shows km.
2. Adjusted duration to 25 seconds but exported video is 15 seconds.
3. 1st export the elevation did not show, 2nd export the elevation did show.
I’ve tried exporting twice but both exports are facing inconsistent issues. First export, I chose YouTube (16:9) format. Second export I chose the regular Landscape format. Instead of wasting more credits trying to troubleshoot, figured I’d come here for assistance.
Thanks in advance!
Log in to comment and vote
Comments1
Tobias Cichon
Dec 28, 2025
Hi Danielle, thanks for reaching out and reporting this. That’s highly unusual behavior that I need to investigate — sorry you ran into this issue. I’ve just reimbursed you your used credits while I look into the issue.