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Custom Symbols are not rendered

Feature Request

I have added some custom symbols with icons from the library. In preview this are showing up correctly, but on the rendered video these are replaced with a simple pin.

This is a little bit annoying because I spent some credits and now the video is useless.

Posted by Michael Maurer ·
Status: Completed3 comments

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Comments3

  • Tobias Cichon

    Team•

    Aug 2

    Hi Michael,

    I finally figured out what the issue was. There was an issue with one of our database entries that prevented user-uploaded images from being downloaded. When AvoMap couldn't load the images you created for your custom symbols, it fell back to the default ones. The same issue also affected images used in overlays.

    I've now released a new version of AvoMap that fixes this. Thank you so much for reaching out and reporting it. I've reimbursed the credits you used for the render and added a few extra ones for the inconvenience.

    If you run into anything else, please don't hesitate to reach out. I'll try to fix it as soon as I can.

    All the best, and take care.

  • Tobias Cichon

    Team•

    Aug 1

    Hi Michael, thanks for reporting this.

    Yes, this is a bug that I need to fix ASAP. Sorry you ran into it.

    It seems like we there are some issues fetching (or uploading) the images used for overlays and symbols. I need to dig deep to find whats happening under the hood.

    In the meantime, could you please email me at hello@avomap.com from the email address you signed up with? That way I can refund the credits that were used.

    Once I've found and fixed the bug, I'll reach out again.

  • Michael Maurer

    •

    Jul 30

    same happens also when I add an image with an intro segment. Text and Numbers are shown, but not the picture. In Preview everything looks good.